When an emergency occurs, the Control Room Operators (CRO) will receive incoming information & serve incoming calls via telephone & several other communication tools (Headset, Radio, Computer & others). They are responsible for:
- Handling incoming emergency calls & prioritizing them
- Receiving the information provided by the caller
- Assessing whether the information is urgent or not
- Deciding the best action to take
- Guiding & directing the Emergency Service Team to deal with incidents that occur
- Staying in touch with the team on the scene to get information about the situation
- Ensuring that the safety of employees is maintained
- Ensuring that the team at the scene takes appropriate actions according to the approved plans & procedures
- Cooperating with Safety Officers, Security Officers, Fire Teams, Paramedics & various appropriate parties
Some CROs also work for:
- Monitoring company operations
- Ensuring all equipment is functioning properly
- Controlling all workers
Some companies also divide the role of CRO into 2 parts: one part to receive incoming calls & another part to send Emergency Services Team.
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